Privacy Policy

Last updated: September 2024

1. Introduction

Chexperts Ltd (Chexperts) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Chexperts Ltd is a company registered in England and Wales under company registration number 15617945 whose registered address is located at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE.

Chexperts Ltd is registered with the UK Information Commissioner’s Office (Registration Number: ZB722879.) in compliance with the UK General Data Protection Regulation (UK GDPR).

This policy applies where we act as Data Controller.

For our privacy policy relating to candidates going through screening by us please click here

2. Information We Collect

2.1 Personal Data
We may collect and process the following data about you:

Personal Identification Information: Name, address, email address, phone number, job title, and any other information you provide to us.

Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.

Usage Data: Information about how you use our website and services.

3. How We Use Your Information

We use your information for the following purposes:

To communicate with you regarding our services or your inquiries.

To comply with legal obligations.

To improve our website and services.

To prevent fraud and ensure security.

4. Legal Basis for Processing

We process personal information based on the following legal grounds:

Consent: We will always ask for your explicit consent before processing certain personal data.

Contractual Necessity: Processing is necessary for the performance of a contract with you.

Legal Obligation: We must comply with a legal obligation.

5. Data Sharing and Disclosure

We may share your personal information with:

Third parties who help us deliver our services, such as IT service providers and accreditation bodies.

Law enforcement agencies, regulators, or other authorities as required by law or to protect the rights and safety of others.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, or internal policy requirements.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or damage.

8. Your Rights

You have the following rights regarding your personal data:

Access: The right to access and receive a copy of your personal data.

Rectification: The right to correct any inaccurate or incomplete personal data.

Erasure: The right to request the deletion of your personal data.

Restriction: The right to request the restriction of processing of your personal data.

Objection: The right to object to the processing of your personal data.

Data Portability: The right to request the transfer of your personal data to another party.

To exercise these rights, please contact us using the contact details provided below.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and, where appropriate, by other means.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Chexperts Ltd
2nd Floor College House, 17 King Edwards Road, Ruislip, London, United Kingdom, HA4 7AE
dpo@chexperts.co.uk
0203 307 4380

11. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: www.ico.org.uk